Privacy Notice

Last updated: 1 October 2026

Olivia Pope Limited (company number 15551044) is the data controller of the personal information described in this notice.

Contact: olivia@oliviapope.co.uk

1. Information I collect

Depending on how you interact with me, I may collect:

•   your name, email address and other contact details;

•   information you provide when contacting me, booking a meeting, or registering for an event or webinar;

•   information shared during coaching (including professional experience, goals, agreed actions and progress);

•   recordings of coaching sessions (where we have agreed recording forms part of the process);

•   information contained in your personalised BEYOND Playbook;

•   questions or comments submitted during webinars;

•   invoicing and payment information; and

•   technical information collected via my website (including cookies).

You may choose to share sensitive information (such as health or disability information) during coaching. I only process this type of information with your explicit consent.

2. How I use your information

I use your personal information for the following purposes:

Responding to enquiries and arranging introductory conversations
Steps at your request before entering a contract, and legitimate interests in managing business enquiries.

Delivering coaching services and creating/updating your BEYOND Playbook
Performance of our contract.

Recording coaching sessions (where agreed) to complete your BEYOND Playbook
Performance of our contract.

Managing appointments, webinars and events
Performance of our contract or legitimate interests in administering and delivering appointments, webinars and events.

Invoicing, accounting and meeting legal obligations
Legal obligation and legitimate interests in administering my business and financial records.

3. Recordings

Coaching sessions are only recorded where we have agreed this in advance. Recordings are used solely to prepare your BEYOND Playbook and are deleted once the final Playbook is completed.

Webinar recordings (where made) are deleted after one week. You will be informed when a session is being recorded.

4. How long I keep your information

•   Enquiries that do not become clients: 1 year after last contact

•   Coaching recordings: until the final BEYOND Playbook is completed

•   BEYOND Playbooks: 1 month after your final catch-up session

•   Webinar recordings: 1 week

•   Accounting and transaction records: as required by tax and company law

•   Other information: only as long as reasonably necessary for the purpose collected

5. Who I share information with

I use the following service providers:

•   Microsoft 365 (email, Bookings, Teams, OneDrive)

•   Squarespace (website)

•   Eventbrite (event registrations, where used)

•   Xero (invoicing and accounting)

•   My banking provider (payments)

I only share information where necessary to operate my business or comply with the law. I do not sell your personal information.

6. International transfers

Some of my service providers may process personal information outside the UK. Where this occurs, the transfer is made using an appropriate mechanism under UK data protection law, such as UK adequacy regulations or approved contractual safeguards. You can contact me at olivia@oliviapope.co.uk if you would like more information about the safeguards that apply.

7. Cookies

My website is hosted by Squarespace and uses necessary cookies to function. Optional cookies (for example analytics) are only used if you choose to allow them via the cookie banner.

8. Your rights

Depending on the circumstances, you may have the right to:

•   access your personal information;

•   correct inaccurate information;

•   request deletion or restriction of processing;

•   object to processing based on legitimate interests;

•   receive certain information in a portable format; and

•   withdraw consent where I rely on consent.

Your right to object

Where I rely on legitimate interests, you have the right to object. If you object, I will stop the processing unless I have compelling legitimate grounds to continue.

To exercise any rights, email olivia@oliviapope.co.uk.

9. Complaints

If you are unhappy with how I handle your information, please contact me first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk

10. Changes

I may update this notice from time to time. The latest version will always be published on this website.